Support Policy

Support Channels Creative World currently only provides support via our support email ([email protected]). We will not provide any support via Twitter. We regularly check the activeCollab forums however this is not a forum for support Support Hours Our general support hours are Monday to Friday, 08:30 to 17:00 (GMT+10). During this time, we can generally provide feedback on any support queries within 12 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 36 hours. Extent of our support We only cover support for our themes, and can’t give general activeCollab support that isn’t related to our themes. For general activeCollab support you will have to use www.activecollab.com/support We understand that there is a fine line between what is considered support & modifications. So whilst we will try help you with any type of query (support or modification), we can’t provide extensive help in terms of modifications. Technical support will thus take priority over modification support. Bug Fixing It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours. We will also try to provide a solution via email for smaller bug fixes, after which we will update the core theme package.